Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through shoplio. By using our website and services, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

Items must be returned within 30 days of the original purchase date. Returns submitted after this period will not be accepted.

Condition of Items

All returned items must be in their original condition: unused, unwashed, and with all tags attached. Items showing signs of wear, damage, or alteration will not be eligible for return.

Refund Process

Processing Time

Once we receive and inspect your returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items

Certain items are not eligible for refunds, including gift cards, downloadable software products, and personalized or custom-made goods.

Exchange Policy

If you wish to exchange an item for a different size or color, please contact us within the eligible return period. Exchanges are subject to product availability.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to a shoplio error (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure your return is received.

Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

• Email: [email protected]
• Phone: +61 7 83698354
• Address: 154 Collins Street, Gold Coast, Queensland 4219, Australia

Policy Changes

shoplio reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.