Refund and Returns Policy

Welcome to our Refund and Returns Policy. This document outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website. Please read this policy carefully before making a purchase.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

Timeframe for Returns

You have 30 calendar days from the date of delivery to request a return. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, personal care items, and downloadable software products. Please get in contact if you have questions or concerns about your specific item.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Refunds Process

Once we receive your item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and provide your order number and details about the product you would like to exchange.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please ship returns to: 36 Elizabeth Street, Geelong, Victoria 3225, Australia.

Contact Information

If you have any questions about how to return your item to us, contact us at:

• Email: [email protected]
• Phone: +61 3 84811337
• Address: 36 Elizabeth Street, Geelong, Victoria 3225, Australia

Policy Changes

We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Governing Law

These terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.